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Fixby Osteo

Practice Policies

Cancellations/Change of Appointment

We understand that life changes and doesn't always run to plan, so there may be times when you need to change or cancel an appointment

Should you need to cancel or rearrange an appointment, please give us at least 24 hours notice; your consideration is much appreciated by me and other patients

Missed appointments will incur a full charge for the time booked

Confidentiality and Privacy Policy

Your personal details and medical information are held securely and in strict confidence. We are registered with and adhere to the Data Protection Act and do not share any of your personal information with any other party, other than with your written consent i.e. to contact another medical practitioner

We may periodically send you details of news and updates and/or special offers/events via e-mail or post

Medical Insurance Companies

We are registered with BUPA and WPA. These companies usually require a GP referral.

Osteopathic treatment is also covered by other health insurance schemes including HSA, Leeds Hospital Fund, Sovereign Healthcare, Simply Health, Health 365 and Westfield Health.

Our Payment Policy

We ask all patients to pay for their treatment after each appointment, at the completion of your treatments we then send a statement/invoice to your insurance company; they will then reimburse you with payment, according to the details stipulated in your policy.

Please contact your insurance company help lines to explain your actual benefits and methods of claiming. See useful links for contact telephone numbers and websites

Off Work Certificates

We can provide off work certificates for your employer - these are available to all patients, with NO CHARGE applicable, so you do not have to see your GP unnecessarily

Vitamin/Mineral & Herbal Products and Ingredients Policy

We only source the highest quality; science backed, vitamin and mineral supplements and herbal products direct from the manufacturers.

We have direct access to the technical advisors with all our suppliers.

Most of our supplements are suitable for vegans and vegetarians

The creams that are used in treatments, are manufactured to my own requirements:

  • Organic
  • No mineral oil
  • No animal testing
  • Safe for babies, children and adults especially those with sensitive and eczema prone skin
  • None of our retail products are tested on animals